Terms and Conditions

 

Please find below terms and conditions relating to courses, purchasing items from my online shop, Intellectual Property, copyright and acceptable usage. By booking any of my courses, purchasing gift vouchers or other items you agree to accept these terms and conditions.

Last updated: 2 December 2020

1. Courses

Contact

If you need to contact me regarding your course booking please email jk.ransley@gmail.com or telephone 07954796616.

I would like my students to have the best possible experience when taking any of my courses. Here is some useful information you may need to know before booking.

What’s included in the cost of courses

Students are required to bring their own photographic equipment to use during the one to one food photography courses. Ingredients and items of food to be photographed will be provided however students are encouraged to bring food they have prepared to photograph if they would like to. The food to be styled and photographed can be discussed before the course. A selection of props and photographic backgrounds will be available for students to use. 

Refreshments (tea, coffee and cold drinks) are included on all one to one courses, and lunch is provided on full day courses.

A full description of each course can be found on the course booking pages on this website.

Students have the right to use the images they take on the day for their own use. Any images taken by Joan Ransley are for demonstration purposes only.

What's not included in the cost of our courses

Course fees do not include travel and accommodation.

Age requirements

The courses are only suitable for adult participants aged 18 or over. Some courses may be suitable for 15 to 17 year olds if accompanied by a responsible adult. Please contact me in advance to discuss the suitability of a course for someone under 18 years before booking.

Special requirements

Please let me know, in advance, if you have any special requirements you would like me to be aware of including any of the following: disabilities, diabetes, coeliac disease, pregnancy, epilepsy, learning difficulties.

Dietary requirements and allergies

You can give details of dietary or any other requirements as part of the online booking process or contact me to discuss by email or phone.

Illness and COVID-19

Please notify me before attending if you suffer any sickness or diarrhoea less than 48 hours prior to the start of a course. Please also notify me if you are experiencing symptoms associated with CORONA VIRUS or have been in contact with someone who has tested positive. In the case of illness the course can be rescheduled.

Skills and experience levels

My one-to-one courses are geared to the learning needs of the students. You will be asked to complete a questionnaire before the course to discuss your skill level and experience. You can also discuss your learning requirements by phone before the course.

Health and safety

You will receive a short briefing on health and safety at the start of your course. Please wear comfortable shoes and clothing. Layers are recommended as we may go outside to take some photographs. Long hair must be tied back. Please do not wear loose jewellery as this can fall into food. I am not liable for any damage that occurs to clothing or other belongings.

Certificate of Attendance

I can supply a Certificate of Attendance for any courses upon request.

Booking

Full payment is required at the time of booking. When the booking is complete you will receive email confirmation of your order and further details about the course.

Cancellation, transfers and refunds

Refunds on course cancellations cannot be made less than 21 days before the start of a course.

How to cancel

To cancel a course place please notify me by telephone or email. Please do not consider your booking cancelled until you have received a cancellation acknowledgment from me. Although terms and conditions apply to all bookings I do try to be flexible and if you feel your cancellation is due to exceptional circumstances please do contact me.

Course transfers

If you are unable to attend a course you may request to transfer your booking to another date subject to availability. Any payment already received will be held on your account for a period of up to 12 months and can be used against any course during that time.

Any monies on account which have not been used against other bookings after 12 months from date of payment receipt will be forfeited.

Transfers are not available if requested less than 7 working days (Monday to Friday) prior to the start of a course.

You can transfer your booking to someone else at any time as long as payment has been received in full and you notify me who will be attending at least 48 hours in advance of the course.

Refunds

Bookings cancelled 21 days or more prior to the course start date can be transferred to an alternative date or course. Or you can request a refund of the fee paid, less 25% non-refundable deposit.

Refunds may take up to 5 working days to process from receipt of request and are made to the source of the payment received, unless otherwise agreed with the original purchaser. The funds can then take a further 3 working days to clear your account.

I am unable to issue refunds for courses booked as gifts or booked using gift vouchers. We will hold the amount paid on account for use against future bookings for 12 months.

Non attendance

Any non-attendance on bookings without prior cancellation will not be transferred to another course and all payments received will be retained.

Cancellations by Joan Ransley

In the event that Joan Ransley cancels a course, I will offer a full refund of payment already received, or a transfer to an alternative date for the same course. Any additional costs will have to be paid in accordance with our terms and conditions.

Refunds will be paid within 5 working days but may take a further 3 working days to clear your account.

In the event of cancellation, I will give as much notice as possible and will notify you using the contact details provided at the time of booking. Please make sure these are correct and up to date.

Accommodation and travel costs

Joan Ransley cannot be held liable for any third-party costs, such as travel bookings or accommodation costs incurred by customers. I strongly recommend that customers have a suitable travel insurance policy in place, particularly if you will incur substantial accommodation and travel costs to attend a course booking. Insurance can provide cover for many occurrences that may prevent you from attending your course such as illness, bereavement, travel disruption etc. Joan Ransley can provide proof of payment in support of any claim on your travel insurance.

Liability

Joan Ransley will not accept responsibility for the loss of any personal possessions and will not be liable for any loss suffered by you which is indirect, special or consequential. Joan Ransley will not be liable for any loss suffered by you resulting from any event which is beyond her reasonable control.

2. Gift Vouchers

Gift vouchers bought in the shop are valid for 12 months from the date of purchase only. Please note: you can use a gift voucher to book a course which takes place after the 12 months.

Gift vouchers may only be used against a single transaction. Any remaining value will then be kept on the purchaser’s account and may be used against subsequent bookings within 12 months from the date of purchase but is non-refundable and is not exchangeable for cash.

If a gift voucher is used against a course of higher value than the voucher value, the balance of the course fee is payable 21 days prior to the start of the course date.

If payment for any gift voucher is not received or is cancelled, any transactions made using the voucher will be void.

Gift voucher purchases are non-refundable. They can be redeemed when making a short course booking or purchasing products from the retail shop at www.joanransley.co.uk

Gift vouchers cannot be exchanged for other goods or cash.

Gift vouchers are transferable to another person as long as I have been notified of the replacement in advance by the recipient.

Postal gift vouchers can take up to three business days to process and are sent by Royal Mail first class post. Please note: Royal Mail delivery services are outside of my control, and Joan Ransley can take no responsibility for delays or undelivered gift vouchers.

You can opt to send a gift voucher by email to yourself or the recipient at the time of purchasing.

3. Online Product Sales

By placing an order with Joan Ransley for products which are sold on the Site (“Products”) you will be deemed to have read, understood and agreed to these Terms and Conditions (“Terms and Conditions”). Please read these Terms and Conditions carefully and, if you are unhappy with any aspect of these, then you should contact me at jk.ransley@gmail.com

My contract with you

I will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If I am unable to fulfil your order following this acknowledgement, I will contact you by email advising you of this. I will confirm acceptance of your order by sending you an email that confirms that the Products have been dispatched (“Dispatch Confirmation”). A legally binding contract between us will be formed when I send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when I dispatch the Products to you) (“Contract”). If you require any information concerning your order please contact me, jk.ransley@gmail.com quoting your order number. I may not accept your order if an item you have ordered is out of stock, if I have identified a Product or pricing error or, if I am unable to obtain authorisation for your payment. Please note that I reserve the right to reject any offer to purchase by you at any time.

If you wish to make a change to the Products you have ordered please contact me jk.ransley@gmail.com. I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If I cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (please see clause 3 below).

A Product will be your responsibility from the time I deliver the Product to the address you gave me. You own a Product once I have received payment in full.

Purchase-Related Policies

The Products on the Site are for personal use only. You may not sell or resell any of the Products you purchase or otherwise receive from me. The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.

You may only purchase Products from my site if you are at least 18 years old.

Cancellation Rights

I hope that you are delighted with your order, however, because you are a consumer and have purchased your Product online, you have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which I email you to confirm our acceptance of your order) until the date which is 90 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify me of your decision to cancel the Contract and receive a refund.

Your right to return goods does not apply to goods:

  • made to your specification or

  • which have been clearly personalised

To cancel a Contract, you need to let me know that you have decided to cancel. The easiest way to do this is to email me jk.ransley@gmail.com I will email you to confirm I have received your cancellation. If you are emailing me please include details of your order to help me to identify it.

If you cancel your Contract I will:

  • refund you the price you paid for the Products. However, please note I are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling and damaging them. Delivery costs will be refunded to the value of the least expensive delivery method.

  • make any refunds due to you as soon as possible and in any event within 90 days after the day on which I receive the Products back from you.

If you used vouchers to pay for the Products I may refund you in vouchers. You will receive an email notification of your refund.

If you cancel your order but do not send off such goods to me within 90 working days of notifying me of cancellation, I shall be entitled to withhold payment of any refund.

Complaints

In case of complaint about your online purchase, you may contact me jk.ransley@gmail.com

4. General

Privacy

Joan Ransley will only keep any personal information you register on our website to inform you of courses, developments and special offers. Your details will not be sold for commercial use or shared with any third party.

Newsletters sent by email from Joan Ransley will contain the means of allowing you to unsubscribe from that mailing list.

Intellectual Property, copyright and acceptable usage

Full copyright of course content developed by Joan Ransley is retained by her. Course notes and reference materials are provided for personal use only.

The sharing of course materials and recipes by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Joan Ransley. Please ask if you are unsure what is and isn't acceptable usage.

Updates

Joan Ransley reserves the right to amend these terms and conditions without prior notice.

No failure or delay by Joan Ransley in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right. The Contract shall be governed by English law.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Joan Ransley and whilst I endeavour to keep the information up-to-date and correct, I make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will I be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Joan Ransley. I have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Joan Ransley takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond my control.